紋別プリンスホテルアネックス (Monbetsu Prince Hotel Annex)
A regional hotel in Hokkaido resolves labor shortages and achieves streamlined operations with KEYVOX
Challenges
紋別プリンスホテルアネックス is a hotel located in Monbetsu City, Hokkaido, facing severe labor shortages typical of rural areas. Recruiting front desk staff was difficult, and maintaining service quality was a challenge.
Solution
KEYVOX smart locks and a self-check-in system were implemented. Guests complete check-in procedures on a tablet and enter their rooms with a QR code. The majority of front desk operations have been automated.
Results
Required staff was halved, resolving the labor shortage issue. Remaining staff can focus on high-value services like tourism guidance, maintaining guest satisfaction. The property has gained attention as a model for labor-efficient operations at regional hotels.
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