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RentalLockersTokyo

APEX RENTALS 東京中央

Video equipment rental pickups and returns made 24/7 and contactless with smart lockers

APEX RENTALS 東京中央

Background

APEX RENTALS Tokyo Chuo rents cameras and filming equipment for video production.

Video production tends to run on irregular hours: early-morning location shoots, filming late into the night, and sudden overruns. Picking up gear early before a shoot or returning it late at night after wrapping is a common need in the industry. At the same time, keeping staff on site to match those hours is a heavy burden, and after-hours coverage and managing lending and returns had become a challenge.

Solution

APEX RENTALS adopted the KEYVOX Smart Locker, enabling equipment lending and returns without face-to-face contact with staff. Customers can pick up and return rental items 24 hours a day, whenever suits them.

Results

- Same-day rentals, which used to be limited to orders placed by 4 p.m., became available at any time

- With no face-to-face lending or returns and easier same-day handover, inventory turnover improved significantly

- Managing lending and return history in the cloud made rental status visible

The burden has been reduced not only for customers but also for staff.

In our industry, 24-hour operation was a must.

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— APEX RENTALS Tokyo Chuo

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