Y&Y Namba Hotel Osaka

Y&Y Namba Hotel Osaka is located in Osaka's tourist district, with international guests accounting for 80% of visitors. Multilingual front desk interactions were time-consuming, and check-in queues during peak times had become the norm.

KEYVOX web check-in was implemented with multilingual support including English, Chinese, and Korean. Guests complete procedures online before arrival and go directly to their rooms with a QR code. Passport verification is also completed online.

Check-in time was reduced by 95%. The burden of hiring multilingual staff was eliminated, saving 5 million yen in annual labor costs. Ratings on international OTAs rose to 4.7, and booking numbers also increased.