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RentalTokyo

Rentio

An electronics rental service achieves unmanned pickup lockers with KEYVOX

Rentio

Challenges

Rentio provides a home electronics rental service, but the operating costs of product pickup points were high and pickup times were limited. 24-hour self-service capability was needed.

Solution

KEYVOX smart lockers were installed at pickup points. After a rental order is confirmed, a QR code is sent to the user, enabling 24-hour product pickup from the locker. Returns are completed simply by placing items back in the locker.

Results

Pickup point labor costs were reduced to zero. With 24-hour availability, user convenience improved dramatically, and orders through pickup points increased by 45%.

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